This program is managed by MTA New York City Transit.
Valid Use: RFM can be used to pay fares on all MTA New York
City Transit subways, NYC Transit local buses, express buses only during
non-rush hours, MTA Staten Island Railway, Nassau Inter-County Express Bus
(NICE), MTA Bus, Roosevelt Island Tram, Westchester Bee-Line local buses and
express Bee-Line BxM4C buses only during non-rush hours.
The RFM is valid identification for eligibility in the
reduced-fare programs of the MTA Long Island Rail Road and MTA Metro-North
Railroad, anytime except weekday rush hours to New York City terminals. To
receive the reduced fare, show the RFM to train personnel or station agents
when purchasing your ticket.
Expiration Dates: Reduced-Fare MetroCards expire on the date
printed on the back of the card. As long as you actively use your card, NYC
Transit automatically sends you a new RFM before the expiration date.
Any remaining value that is not transferred to a new RFM within
two years after the expiration date on the original RFM will be surrendered by,
and unavailable to, the card holder.
Trouble Using RFMs: An RFM that does not work or is damaged
should be returned to MetroCard Customer Claims. Ask a station booth agent or
bus operator for a prepaid envelope in which to return your card to us. In the
envelope you’ll find a form to fill out, so you can describe your RFM problem.
If you cannot get
a prepaid mailer, send the damaged card to our mailing address at:
MetroCard Customer Claims
130 Livingston Street
Brooklyn, New York 11201-9625
Be sure to include your name, address and phone number, your
damaged RFM, an explanation of the problem and the address to which the new RFM
should be sent.
If you prefer, you may bring your damaged RFM to the NYCT
Customer Service Center at 3 Stone Street in downtown Manhattan, 9 AM to 5 PM,
Monday to Friday. The NYCT Customer Service Center is open by appointment only.
To schedule an appointment, visit new.mta.info/appointment or call 511.
The holder assumes the risk of loss until the card is
received by either MetroCard Customer Claims or the NYCT Service Center.
Change of Address: Notices and replacement cards will be
sent to you at the address you provide. You must inform us promptly, in writing
or by calling 511 or 718-330-1234, of any change of address.
Lost or Stolen RFMs: Immediately report a lost or stolen RFM
by calling the MTA Customer Service Center at 511 or 718-330-1234, 6 AM to 10
PM or via our MetroCard eFIX system at www.mta.info. Any value or unlimited
rides on your card will be transferred to your replacement RFM after the old
RFM has been frozen and any balances verified.
Restrictions: An RFM may be used only by the person to whom
it has been validly issued. Use of the RFM by any other person may result in
forfeiture of the card and its remaining balances, plus civil and/or criminal
penalties.
You must present your Reduced-Fare MetroCard to police
officer or transit personnel upon request.
There are no refunds of money remaining on RFMs. Money
remaining on an expired card may only be transferred to a new card within two
years of the expiration date. Money from a full-fare MetroCard cannot be
transferred to a temporary or permanent RFM. No redemption or exchanges will be
given for an RFM that has been altered or tampered with, or whose value cannot
be verified.
The City of New York, the State of New York, the County of
Westchester and the Metropolitan Transportation Authority and its subsidiaries
and affiliates, including New York City Transit, are not liable for any special
or consequential damages associated with or resulting from the failure,
malfunction, or disabling of the RFM or the MetroCard system.
The MTA Reduced-Fare MetroCard and its use are subject to
all tariff provisions, rules and regulations of the New York City Transit
Authority and its affiliates, and Westchester County Bee-Line System.
For more information, call 511 or 718-330-1234 6 AM to 10
PM. If you are deaf or hard of hearing, use the free 711 relay or your
preferred relay service provider to contact us. Have the card at hand so you
can read the serial number and expiration date to the customer service agent
who assists you.
